C&Js Party Rentals and Entertainment - FAQ's/Cancellations - Little Elm, TX
C&Js Party Rentals  - Your One Stop Party Shop


FAQ's~ Cancellation Policy








How much space is needed?

For a 12x12 you will need a 13x13 to fit in

For a 15X16 you will need a 16x17 to fit in

For larger units please call for specifics

NO tress or powerlines can touch or interfere with the unit 


How many kids can fit into the bounce house?

For a 12x12 we recommend 8 children under the age of 8

For a 15x16 we recommend 12 children under the age of 14



What type of power is needed?

Our bounce houses require a dedicated 110V outlet

For our combos with moving inflatable parts on them we require 2 SEPARATE 110V outlets on 2 different breakers. So both plugs cannot be in the garage one would have to be in garage and the other outside the house.

The unit must be within 80 ft of your outlet, otherwise a gas blower can be provided at an additional expense.



Do you require a deposit?

YES we do require a deposit. This guarantees you that we will show up on that date of your event. DEPOSITS ARE NON REFUNDABLE!! However with notice we can move your date anytime within the next 180 days!


Is there a delivery charge?

NO, our prices include delivery installation and pick up.


Weather policy

We do not set up inflatables in the rain or winds over 15 mph. We will however move your deposit amount to any other date within the next 365 days. Weather cancellations can only be done within one day of the event. Once your equipment is in route to your address, no cancellations are accepted and refunds are issued. C&Js will make the final decision on any weather that could interfere with your event including but not limited too rain, lighting, winds over 15 mph and cold weather.

Cancellation Policy

We allow our customers to cancel their event 3 weeks prior to the event date, HOWEVER the deposit is a NON REFUNDABLE DEPOSIT but can moved to any other date in the next 90 days. Any cancellations made within the week of the party will be charged at full price rate unless its weather related and you would have 180 days to reschedule.
Once the unit is on the trailer and in route THERE IS NO REFUNDS or reschedules available.

SAM E DAY cancellations will be charged FULL AMOUNT and no refunds will be issued.


Any outsourced services such as Entertainers, Artist  DJs, , Food Vendors etc.. are subject to full payment on cancellation regardless of when we receive your cancellation.

Damages

 Customer is responsible for all damages to unit and any cleaning charges due to misuse (food, gum, rocks,face paint, etc).  
A cleaning fee of $75 will be accessed if there is any of the above listed.

A flat rate of $950 is applied if any silly string is found on the unit.  Silly string causes irreversible damage to any inflatable.


Your Responsibilities
 

The area should be clear of all obstacles including sticks, stones, sharp objects, sprinklers, dog poo, etc..

Drivers do not go up and down stairs/hills etc…  Set up location should be easily accessible from the delivery truck.

If you owe CASH upon install please have exact amount installers DO NOT carry change.

We DO NOT accept checks of any kind, that day you must have CASH.


Do we carry Insurance?

YES we have a $1M liability and property insurance!




































Our delivery areas include but are not limited tooDenton, Little Elm, McKinney, Plano, Lewisville, Aubrey, Argyle, Corinth, Lake Dallas, Highland Village, Krum, Ponder, Prosper, Celina, Pilot Point, Gainesville, Sanger, Tioga, Valley View, Justin, Flower Mound, Carrollton, Grapevine, Southlake, Northlake, Mid Cities, North Richland Hills, Hurst, Euless, Bedford, Irving, Las Colinas, Grand Prairie, Dallas, Highland Park, University Park, Allen,Arlington, Ft Worth, Richardson, Garland, Mesquite,Rowlett, Rockwall, Royse City, Frisco,The Colony, Princeton, Providence Village, Savannah, Oak Point, Heath, Sunnyvale, Desoto, Lancaster, Duncanville, Ovilla, Red Oak, Midlothian, Mansfield, Wylie, Sachse, Murphy, Melissa, Coppell
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